Privacy Policy
Effective Date: February 17, 2026
At Otternest, we respect your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information when you visit our website or participate in our programs.
1. Information We Collect
We may collect the following types of information:
- Personal Identification: Name, email address, phone number, and postal address when you make a booking or enquiry.
- Health & Safety Data: For program participants, we may collect essential medical information, dietary restrictions, and emergency contact details to ensure your safety during activities.
- Technical Data: Information about your device, IP address, and browsing behavior on our website to improve user experience.
2. How We Use Your Information
We use your data for the following purposes:
- To process bookings and payments for camps, training programs, and infrastructure.
- To ensure your safety and well-being during our physical programs.
- To communicate with you regarding your bookings, enquiries, or updates about our services.
- To improve our website functionality and customer service.
3. Data Sharing and Disclosure
We do not sell your personal data. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors), provided they agree to keep this information confidential.
- Medical Emergencies: With medical professionals or emergency services in the event of an accident or health issue during a program.
- Legal Requirements: When required by law or to protect our rights, property, or safety.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data, subject to legal and operational retention requirements.
- Withdraw consent for marketing communications.
6. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external sites you visit.
Contact Us: If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at otternestoffice@gmail.com.